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Business Training Terms and Conditions for Accredited and Unaccredited Courses

Upon request for a course place or places, we will ask you to provide formal written confirmation; this will come to us directly if your booking is made via the website, or you can send it to us via email. Course places will be held provisionally until we receive written confirmation.

This written confirmation forms a binding contract and presumes you have agreed to our terms, including payment terms.

Payment can be made directly via the website at the time of booking or alternatively an invoice will be forwarded to you, our invoice terms are 30 days.


Once we have received written confirmation our cancellation policy commences.

All cancellations and transfers must be confirmed in writing.

Cancellation of a course booking giving more than fourteen days’ notice, before the course start date, will not incur a charge and all monies will be refunded. If you choose to transfer this place to an alternative date, you will incur an administrative charge of ten per cent of the original cost + VAT.

Cancellation of a course booking giving less than fourteen days’ notice, before the course start date, the full fee is payable.

If you choose to transfer to an alternative date with less than fourteen days’ notice, you will be charged for the original cost of the course, and the cost of the new date booked.

Non-attendance/withdrawal will be charged at full cost.

We reserve the right to cancel any course at any time without liability. In the unlikely event of this happening delegates would be offered an alternative date, course or a full refund. We reserve the right to alter course contents without prior notice as all of our courses are constantly updated to maintain a high standard of quality.

For unaccredited courses - Substitute delegates can be made at any time without additional fees.

For accredited courses - with the exception of ITOPS course - Substitutions will be permitted prior to the second day of the course. Additional registration fees for substituted delegates will be payable in addition to the course fee where the withdrawing delegate has already registered.

In the event of an expected delegate not arriving on a course day, we will contact you to clarify their whereabouts.

Exceptional Circumstances – Accredited Programmes Only - with the exception of ITOPS course

Where an individual has encountered illness or unavoidable situations which would fall under the provisions of the accrediting organisation’s exceptional circumstances policy, where possible we will offer a catch up for one missed session. In more serious circumstances a deferment to a future course may be offered, subject to availability and proof of the circumstance in writing. No refunds will be given.

Business Training Calendar

Take a look at the monthly events calendar for a quick overview of all the upcoming training courses.

Event Calendar

Business Training Courses

Training and Recruitment

Members' Offer

One of the many great offers available to members:

Contact The Chamber Chesterfield (Registered Office): 01246 207207
Derby: 01332 851280
Nottingham: 0115 957 8757
Leicester: 0116 247 1800
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