Finance Developing Skills

Collecting Debts by Phone - Chesterfield

Event Information:

Venue: Chamber's Office, Chesterfield, Derbyshire

Date: Tuesday, 19 February 2019

Time: 9:30am - 4:30pm

Available To: Members and Non Members

Member Price: £245.00+VAT

Non-Member Price: £350.00+VAT


This one-day course is designed to give delegates the skills to talk to people effectively over the telephone and the techniques to increase their success rate.

Running a business successfully means more than having the right product or service. It means more than good marketing, high sales, able staff, a high profile image and good customer care. All these things come to nothing if you don't get paid and paid on time.

Course programme in detail

  • Communicating on the telephone
  • Appropriate questioning techniques
  • Skills required for success
  • Speaking to the right person
  • Retaining image and good-will
  • Assertiveness over aggression
  • Moods and attitudes of customers
  • Controlling for agreement
  • Dealing with the difficult person
  • Reaching agreement

Course outcome

Designed to improve the payment of outstanding debts while retaining good customer relations.

Who should attend

Anyone in a credit control situation who requires to chase debts by use of the telephone.

Course delivery

This course is delivered from the Chambers modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

About the trainer

Steve Bracey, the course leader for this course has a wealth of commercial experience, delivers a range of business practice courses on behalf of the Chamber in an enthusiastic and down-to-earth style.

10% discount for 3 delegates or more

To qualify for the 10% discount please make your booking(s) for three or more delegates on any one or two day open training course at the same time.

Other courses you may benefit from

  • Understanding Business Finance
  • Working Assertively and with Confidence
  • Microsoft Excel Courses

Book Your Place

Submit your booking today using the form below.

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