Development Programmes Developing Skills

First Line Managers Development Programme - Nottingham

Event Information:

Venue: Chamber's Office Nottingham, Nottinghamshire

Date: Thursday, 7 February 2019

Time: 9:30am - 4:30pm

Member Price: £1225.00+VAT

Non-Member Price: £1750.00+VAT


Five day programme commencing 7 February 2019

First-line managers operate their departments. They assign tasks, manage work flow, monitor the quality of work, deal with employee problems, and keep the middle and executive managers informed of problems and successes at ground level in the company.

A 2011 Harvard Business School Working Paper pointed out that when a company undertakes the task of improving internal and external operational processes, the first-line managers are the best source of information on true process problems and can often offer the best, most workable solutions. This is because they have first-hand view of the results of company policy, strategic initiatives, marketing and production capabilities.

Who is the course suitable for ?

The course is designed in a modular format for those who are, or aspire to be managers of others. The course is focused on the key topics needed to be effective and efficient within a first line manager role – where decisions made often have implications on others including those in other departments and upon internal and external customers and partner organisations.

Course Structure

Two consecutive days followed by three further one day modules.

Course content

Day One - Leadership in focus. How brightly do you shine? - 7 February 2019

  • Mission, vision and values of the organisation and the link to the Leadership role
  • The importance of role clarity and understanding responsibilities of management
  • Management vs leadership
  • Leadership what's your style?
  • Understand own ability to fulfil key responsibilities of the leadership role - what makes a good leader / good manager?
  • Evaluating your own leadership and management performance.
  • Theories on leadership and their relevance to own role & performance - what is your default style and when is this helpful/unhelpful.
  • Leading by example and managing your own emotions - what signals do you give out?
  • Mental Toughness - how resilient are you?
  • Organisational culture - understanding culture, the leadership role in shaping culture and how this impacts on the performance of the organisation.
  • The manager as motivational driver - how to ensure you get the best from your staff and engage those intrinsic drivers!
  • Leadership and management skills, knowledge and behaviours, identifying areas for personal development.

Day Two - Managing during times of change - 8 February 2019

  • Drivers for change - understanding the external environment
  • Costs and Budgets
  • Understanding budgets and financial drivers for change
  • Jargon buster of commonly used financial terminology
  • Ways to monitor and control financial indicators
  • Understanding key costs and margins and how managers can help to save money within their department
  • Vision, Mission and Values and the importance of management influence and support
  • Developing the culture for the future - drivers and barriers for change
  • How people react to change
  • The Change House - which room are you in?
  • How to support through the change process
  • Communicating change, social responsibility and ethics
  • Customers, stakeholders and the wider environment
  • Implementing changes - the importance of involving others
  • Transformational versus incremental change the advantages and disadvantages

Day Three - Effective Problem Solving – how to highlight and overcome blockers to efficiency and effectiveness - 15 February 2019

  • Recognising barriers to innovation and how unlock creativity in yourself and others
  • Ways to recognise, investigate and analyse problems including diagram techniques
  • Clarifying and weighting criteria to enhance selection and measure success of solutions
  • Creative and lateral thinking techniques
  • Gathering information and how to turn this into useful communications to support your ideas
  • Interpreting and using charts and diagrams including Gantt Charts and time lines
  • Identifying and quantifying risks
  • Creating and implementing project plans how to monitor and control to create successful outcomes.

Day Four – Communications and getting the best from others - 22 February 2019

  • Communications and how to influence to get the best from teams and individuals
  • Effective Questioning Techniques and funnelling
  • Listening Skills
  • Giving appropriate feedback in an impactful way and helping others to see their hidden traits
  • What's your communication style and its implications?
  • Challenges to good communications and how to overcome them
  • Maximising on your people resources - creating and agreeing learning plans for individual
  • The manager as coach how to create the right environment and relationship for coaching
  • Structuring the coaching session to maximise upon impact and time
  • Goal Setting within the coaching context
  • Aligning Business & Personal Goals
  • The practicalities of coaching OSCAR and GROW techniques to help to guide the coaching process
  • The balance of challenge & support to help others grow & take their performance to the next level

Day Five - Managing team and individual performance - 1 March 2019

  • How teams form and how to enable a performing team
  • Delegation and Motivation maximising your team resources
  • How to have difficult conversations which bring about positive outcomes.
  • People and performance - clarifying expectations
  • Setting SMART objectives for individuals and teams
  • Setting performance standards. When and how to review performance and giving feedback in the right way including the positives!
  • Dealing with under performance and managing difficult one to one situations
  • When to escalate and what to record (including Data Protection issues)
  • Capability or disciplinary?
  • The importance of objectivity and fairness.
  • Employment policies and procedures - what are your responsibilities?
  • Employment law - what do you know?
  • Bringing it all together
  • Personal development action planning

Course delivery

This five-day course is delivered from the Chamber's modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

About the trainer

The course will be delivered by a highly qualified and experienced trainer from our training partner, Challenge Training & Consultancy Limited. All trainers have a vast array of experience, gained in a variety of business and are able therefore to bring context and fresh input to each course.

Other courses you may benefit from:

  • Friend to Supervisor
  • Effective Team Leader
  • Time Management
  • Working Assertively and with Confidence
  • ILM accredited training

Book Your Place

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