One Day Courses Developing Skills

Carrying out Problem Solving Techniques - Chesterfield

Event Information:

Venue: Chamber's Office, Chesterfield, Chesterfield

Date: Tuesday, 10 March 2020

Time: 9:30am - 4:30pm

Available To: Members and Non Members

Member Price: £400.00+VAT

Non-Member Price: £480.00+VAT

Course programme in detail

Problem Solving is used to approach and to resolve problems, typically employed by engineers or other professionals. Focused on product and process improvement, its purpose is to identify, correct, and eliminate recurring problems. It establishes a permanent corrective action based on statistical analysis of the problem and on the origin of the problem by determining the root causes. Although it originally comprised eight stages, or 'disciplines', it was later augmented by an initial planning stage. 8D follows the logic of the PDCA cycle.

The disciplines and topics are:

  • D0: Preparation and Emergency Response Actions: Plan for solving the problem and determine the prerequisites. Provide Emergency response Actions
  • D1: Use a Team: Establish a team of people with product/process knowledge.
  • D2: Describe the Problem: Specify the problem by identifying in quantifiable terms the who, what, where, when, why, how, and how many (5W2H) for the problem.
  • D3: Develop Interim Containment Plan: Define and implement containment actions to isolate the problem from any customer.
  • D4: Determine and Verify Root Causes and Escape Points: Identify all applicable causes that could explain why the problem has occurred. Also identify why the problem was not noticed at the time it occurred. All causes shall be verified or proved. One can use five whys or Ishikawa diagrams to map causes against the effect or problem identified.
  • D5: Verify Permanent Corrections (PCs) for Problem will resolve problem for the customer: Using pre-production programs, quantitatively confirm that the selected correction will resolve the problem. (Verify that the correction will actually solve the problem.)
  • D6: Define and Implement Corrective Actions: Define and Implement the best corrective actions.
  • D7: Prevent Recurrence / System Problems: Modify the management systems, operation systems, practices, and procedures to prevent recurrence of this and similar problems.
  • D8: Congratulate the Main Contributors to your Team: Recognize the collective efforts of the team. The team needs to be formally thanked by the organisation.

Course outcome

The key objectives are to enhance the participant’s existing skills to enable them to become more effective at problem-solving and continuous improvement within their work process. By the end of the course, a participant will understand:

  • A structured process for problem-solving.
  • How various functions within an organisation contribute to problem-solving
  • How a variety of useful tools and techniques may help during problem-solving
  • Key team working skills
  • The importance of corrective action and management of problem-solving activities

Who should attend?

  • Individuals working within all areas of manufacturing and who are looking to develop their capabilities
  • Skilled engineers who have had no previous experience of the Lean Six Sigma tools and who are looking to start on the Lean Journey
  • Companies who have had no previous experience of Problem Solving and who are looking to introduce the methodology to their Business
  • Managers who are considering adopting Lean Six Sigma methodology into their business but are looking to understand the concept.

Course delivery

This one-day course is delivered from the Chambers modern training facilities and is limited to a maximum of 12 delegates. Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

About the trainer

The course is delivered by Ltd, a Process and Quality Engineering Consultancy firm which was formed in 2005. Probe work on delivering training and consultancy services to companies such as The AMRC, Grant Thornton LLP and Tata steel

Other courses you may benefit from

  • Lean Six Sigma Green Belt
  • OEE (Overall Equipment Effectiveness)
  • B.I.T (Business Improvement Techniques) Level 2 and Level 3
  • 5S & Work Place Organisation
  • Applying Continuous Improvement Techniques
  • Applying Process Flow Analysis

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