Personal Development Developing Skills

Working Assertively and with Confidence

Event Information:

Date: Tuesday, 16 March 2021

Time: 9:30am - 4:30pm

Available To: Members and Non Members

Member Price: £245.00+VAT

Non-Member Price: £350.00+VAT

Please note: courses are running online from 9.30am – 3.00pm


This is a practical one-day course, which will leave participants feeling more confident in their ability to make themselves heard in the right way and to increase their self esteem.

This course explores the differences in character types and personal traits which participants display, and equips them with techniques and practical skills to appear more confident and get their point across in the right way.

Course programme in detail

  • Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
  • Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
  • Understand how to improve both self-esteem and confidence through positive thinking and actions
  • Recognise non-verbal behaviours and the signals they portray.
  • Give a clear description of what assertiveness is and why it is important for effective working relationships
  • Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them

Course outcome

To equip participants with knowledge and understanding of what assertiveness is, and how and when to use it.  To explore a range of different techniques which will assist participants communicate and work more effectively with others.

Who should attend

Those who feel they need to develop skills and explore techniques to deal more confidently with others and to get their points across in the right way.

Course delivery

This course is being delivered online with full participation from delegates, you will be expected to have your camera on during the course.

A joining link will be sent to you with joining instructions around a week before the course start date.

About the trainer

The course will be delivered by a highly qualified and experienced trainer from our training partner, Challenge Training & Consultancy Limited. The course leader for this event has a wealth of training experience in customer service, leadership and management and runs workshops in a dynamic, participative style. They are able to bring context and fresh input to each course.

10% discount for 3 delegates or more

To qualify for the 10% discount please make your booking(s) for three or more delegates on any one or two day open training course at the same time.

Other courses you may benefit from

  • Effective Team Leader
  • Time Management
  • From Friend to Supervisor - Establishing Authority
  • ILM accredited training


Book Your Place

Submit your booking today using the form below.

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