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Effective telephone techniques

Personal Development, Leadership & Management

21/06/2024 9:30 am

21/06/2024 4:30 pm

Challenge Consulting, Nottingham, NG14 6EH

Chamber Members: £285

Non-members: £370

*All our business prices are excluding VAT at 20%

Book a place


For further information on this event, please contact: Business Training Team on 03333200333 or email


How we answer telephone calls can be so important, it can make a difference between loosing or keeping a customer or supplier.


By the end of the course, delegates will:

• Understand the advantages and limitations of their own telephone style, and identify development areas.
• Recognise the challenges of communicating over the telephone and how to overcome
• Use techniques to be more effective over the telephone
• Plan telephone calls successfully
• Manage “difficult” calls, while remaining calm and in control.

This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose-built training and conference centre in Nottinghamshire and is limited to a maximum of 12 delegates.

What outcomes can you expect from joining us

This is a practical course that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

This course is for anyone who needs to use the telephone to communicate effectively with customers, suppliers or colleagues.

Challenge Consulting

The course will be delivered by a highly qualified and experienced trainer from our training partner, Challenge Training & Consultancy Limited. All trainers have a vast array of experienced, gained in a variety of businesses and are able therefore to bring context and fresh input to each course.

Additional Information

Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.
10% discount for 3 delegates or more
To qualify for the 10% discount please make your booking(s) for three or more delegates on any one or two day open training course at the same time.

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Please complete with delegate details, we can only accept one delegate booking per form. If you wish to book multiple delegates, please email or complete a form for each delegate.