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Negotiation with your customer presents the dual challenge of achieving the results you want, and at the same time maintaining and building upon your relationships with your customer. This webinar covers ways to avoid strained relationships, and to focus on the positive behaviours needed to help both parties to win.
The aim of this session is to provide participants with an understanding of human behaviour and negotiation to see how they can work well with customers to maximise results – developing a culture of involvement, and co-operation when negotiating.
Who should attend?
Anyone involved in negotiating with customers, and who would like to negotiate more effectively by developing a climate of trust, enthusiasm, and willingness to work together to maximise results and maintain the relationship.
What’s covered:
• Good negotiating behaviours
• 5 Key persuasion methods
• Communicating with impact
• Adapting to your customers style of negotiation
• The negotiation cycle
• Do’s and don’ts with customer negotiation
What outcomes will be achieved?
At the end of the webinar delegates will:
• Be able to use positive negotiation behaviours
• Understand the 5 key persuasion methods
• Be able to communicate with impact
• Know how to adapt to the client’s approach
• Understand the stages of the negotiation cycle
• Be able to apply the do’s and don’ts of negotiation
book your place
Click the button below to book your place. You will be taken to an external site.
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