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East Midlands Chamber News

Nottingham college staff train Gambian workforce

A team from New College Nottingham (ncn) delivered a five-day intensive training programme to 70 delegates from the Gambian tourism and hospitality industry in the Gambia in April.

The training scheme is a key output of the ncn/Gambia Technical Training Institute (GTTI)/Education Partnerships in Africa (EPA) British Council alliance. The partners worked closely together to identify skill shortages in the Gambia, particularly at supervisory management level. The project aims to make a positive impact on the strategic and operational aspects of sustainable tourism by developing the capacity of in-service managers and supervisory staff to improve customer service and the tourist's experience. The staff delivered training modules in sales promotion, quality management, customer service and supervisory management to Gambian supervisors, managers, teachers and trainers. The course ended with a certificate presentation with the Honourable Dr. Mamadou Tangara, Gambian Minister of Higher Education, Research, Science and Technology.

Adrian Pratt, ncn Director of Lifestyle and EPA British Council Project Director, commented: "The design, delivery and intended outcomes of the training far exceeded expectations and we have received extremely positive feedback from partners and key stakeholders. This exciting project will result in improved outcomes for Gambian employers, learners and economy through a joint sustainable programme of activities."

ENDS NOTES TO EDITORS: This document is an output from the EPA Project funded by the UK Department for Business, Innovation and Skills (BIS) for the benefit of the UK and African Further and Higher Education Sectors. The views expressed are not necessarily those of BIS, nor British Council.

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