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East Midlands Chamber News

Social media used to 'converse' with clients

But over half (52 per cent) said they thought online chats could replace some telephone conversations by 2020.

Seventy-two per cent of firms said they used social media within their organisation with a further eight per cent implementing it over the next 12 months and an additional 16 per cent seriously considering it.

Six out of ten firms said social media was having some sort of integration with other communications channels.chatting online