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East Midlands Chamber News

Lifetime Achievement Award

Jonathan Webb of Webb Development - Customer Service Training - Lifetime Achievement AwardJonathan Webb, of Webb Development, a management development consultancy based in Ashbourne, Derbyshire, was the winner of the Lifetime Achievement Award at this year’s Customer Service Training Awards.

A DNCC member, Jonathan was nominated by two long-standing clients.

He was attending the awards ceremony at the Radisson Blu Edwardian Heathrow Hotel, in July, as a guest of a client when he heard his name called.

Afterwards he said: "This came as a complete surprise. It is humbling to receive this award and gratifying to know that I am having a positive influence on people’s progression and how they in turn serve others.”

Jonathan was nominated for the award by Colin Lee-Davie, General Manager, Victoria House, Bloomsbury, and Peter Merrett, now National Head of Customer Service, Property and Asset Management, Jones Lang LaSalle, Australia.

Colin and Peter met Jon in the 1990s when he helped to establish service standards in one of the most successful country house hotels in the UK, part of the Elite Hotels group.

On their nomination they said: “It was clear from the start that Jon’s input into the training and development of the management and staff team was fundamental to the hotels’ 4 red star and Michelin star status.

"Jon’s calm, friendly and inclusive approach ensured he got the best out of each individual.”

In the past 14 years Jonathan has helped pioneer an industry leading “office-hotel” concept within the commercial office environment at Tower 42, London.

Tower 42 went on to set a new world-class benchmark in customer service and the first property in Europe to win this prestigious award.

Peter Merrett said “It is a difficult, if not impossible task to try and fully quantify the impact he has made personally to the UK Facilities Management and Hotel sector, but one thing is for sure, they are definitely in much better shape from his involvement and leadership.”

Colin said: “Jon is at the forefront of a mini revolution in the world of multi-occupied commercial properties, where landlords and managing agents are recognising the value of first class occupier services and a one team approach. He continues to influence iconic workspaces with major property management businesses.”

Webb Development specialises in Director and Management Team Development, Coaching, and Service Strategy implementation.