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East Midlands Chamber News

Highlander achieves ISO 9001:2008

Sheffield based Highlander IT & Telecoms Solutions are toasting success again with the achievement of ISO 9001:2008 certification.

The award exemplifies the continued focus on robust, customer focused and quality controlled processes that are present within the company.

Highlander Managing Director, Steve Brown, said: "This certification demonstrates our commitment to quality and standards in all aspects of our business. It also helps us to continually analyse our systems to highlight areas in which we can further develop."

Highlander achieved the certification in six months from start to finish – further testament to the fact that their existing processes and service levels were already of a high standard and quality, with no non-conformances within the audit.

The company, which started in business as a personal computer retailer almost 20 years ago, now employs 65 staff at its purpose built premises in the Shepcote Office Village and recently completed a record financial year. It has turnover of £13m a year.

"Everyone at the company is delighted that their hard work has been endorsed with a great year of results, and also this certification. It shows their commitment to continually increasing customer service levels," Steve added.