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East Midlands Chamber News

Train travel adviser named IT Apprentice of the Year

Nikki Palmer with Faculty Head Mark WalkerEast Midlands Trains’ travel adviser Nikki Palmer has been named Stephenson College IT Apprentice of the Year 2014.

Nikki, who is based in the booking office at Beeston Station, wanted to progress in her rail career but found changing shift patterns to be a barrier to learning.

Thanks to the rail industry IT apprenticeship scheme delivered by Stephenson College in partnership with railway unions at EMT, however, Nikki can now consider other career paths.

Nikki, who is 38 and lives in Cotgrave, near Nottingham, has worked for EMT for 14 years – nine of them as an on-board customer host and five as a travel adviser in the booking office.

She said: “I love my job and find dealing with the customers very interesting. I’ve always enjoyed technology too and wanted to keep up with IT, but going to college to study at a regular time each week wasn’t possible due to my shifts.

“Thanks to the IT apprenticeship scheme though I’ve been able to learn in the workplace at a time that fits in with my working hours.”

Before embarking on the programme in October 2013, Nikki had not been in a classroom since leaving school at 16 with nine GCSEs.

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