Wednesday, 20 May 2015
Blueprint Shines Brightly
This year’s success was partly due to their expansion into the export market with 24 new contracts resulting in over £250,000 worth of promotional merchandise being delivered globally to clients.
As part of this tremendous year they are delighted to have won the extremely prestigious Nottingham Trent University’s ‘Excellence in Customer Service Award’ at the University’s Annual Supplier Forum and Supplier Recognition Awards.
NTU say “This category is in celebration of first-class customer service where a supplier can demonstrate they have their customer at the heart of all they do”
Blueprint have also received a trade award from Sourcing City’s Distributor of the Year competition achieving 15th position, the award is in recognition of ‘quality of service’, ‘business ethics’ and ‘being a pleasure to do business with’
These awards substantiate their ethos of unwavering commitment to excellence and world class customer service at all levels, along with their personal promise of delivering what their clients really need – a quality product that truly serves its purpose, in budget, delivered on time every time; and with overall customer expectations exceeded.
Blueprint is without doubt one of the fastest growing promotional merchandise companies in the UK. Under the leadership and direction of Mark Wilson the founder director the company has undergone a significant transformation within the last 4 years, expanding rapidly from a sole proprietor to an organisation employing 10 people and with very impressive year on year growth averaging 40% a year!
Mark says “We really care about our clients and it shows, we don’t just go the extra mile we go as many miles as is necessary to deliver on our promises and exceed our clients expectations, my team and I are highly motivated to deliver what others would say was impossible. Our track record of delivering this outstanding customer service has been proven many times over the years”.
Having their own in-house creative design team means they can react quickly to deliver product visuals, artwork or even exclusive bespoke merchandise designs for their clients. This ensures their customers get exactly what they need for their all important Open Days, Conferences, Product Launches or any event that needs the brand exposure that only a promotional product can deliver.
Blueprint score an impressive 4.9 out of 5 on the independent review company - www.reviews.co.uk putting them way ahead of the competition – and for very good reason.
Mark continued, ‘I think it’s important to keep investing in the company too and have just ‘gone live’ with our new bespoke CRM (Customer Relationship Management) system which will make our operation even more slicker and efficient, it will also give our management team enhanced reporting capabilities ensuring we continue to be at least two steps ahead of our competitors.
Blueprint’s website is a vital part of our operation so we invest heavily here too, we are constantly tweaking and fine tuning the site to give our visitors the ultimate browsing experience; under Ann Gott’s leadership (Business Development & Online Marketing Director) we have just implemented a highly advanced search facility which has significantly improved that experience for our valued clients and prospective clients alike’.
The company has an enviable client base too and are trusted locally by organisations such as Nottingham Trent University, Nottingham Express Transit, Nottingham City Council, Capital FM Arena, University of Nottingham and PKF Cooper Parry, and nationally by EBay Inc. Network Rail, Mrs Brown’s Boys, Frankie & Bennies, ITV, PA Consulting and the NHS.
Their international clientele includes: Clear Channel International, Ghana Commercial Bank, The Agricultural Bank of China; Royal Bank of Canada, Cambridge Mercantile and The Hilton Group to name but a few.
Blueprint owes its extraordinary success to its many loyal long term clients and it doesn’t ever forget that!
For more information, visit www.blueprintpromo.co.uk.Back