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East Midlands Chamber News

trentbarton is Chamber's Derbyshire Business of the Year


A bus company that is nationally renowned for its innovation has won the East Midlands Chamber Derbyshire Business of the Year Award 2018.

trentbarton is admired throughout the passenger transport sector as probably the most innovative bus company in the UK – a reputation built on decades of focusing on its customer experience.

Recognised as an industry leader because of its total focus on providing outstanding levels of service, it has invested in technology to communicate dynamically with customers and in staff training to ensure the continued helpfulness of its drivers.

Its 12-strong customer service team proactively and reactively tackles problems and complaints, using cloud-based software to rapidly assess customer contact and provide meaningful responses.

The company also uses social media to make sure it maintains real-time contact with customers.

Receiving the award from Mazars, the headline sponsor of the Chamber’s Business Awards 2018, trentbaton Managing Director Jeff Counsell said: “It’s an absolute honour to be named as Business of the Year.

“This award is the result of having a great team. It is thanks to all the personnel and departments – from marketing, customer services, IT and technology, service delivery, commercial, training and the 120 maintenance staff across our five depots. Most of all, it’s about our 870 drivers who make us what we are.

“We are passionate about our customers and passionate about service delivery and it is fantastic to be acknowledged for this by being named Derbyshire Business of the Year.”

The company was one of 12 to win an award on the night, as the Chamber celebrated the strength and successes of businesses across Derby and Derbyshire.

To qualify as a contender for the supreme accolade of Business of the Year, trentbarton had already won the Excellence in Customer Service Award.

Chamber President Rob Mayo said: “One of the primary objectives for my Presidential year has been to celebrate the successes of our members and to encourage them to take advantage of the many opportunities for growth, both here in the UK and around the world.

“Taking part in the Chamber’s Business Awards, the only local awards to offer winners the chance to go on to compete on a regional and national stage at the British Chambers of Commerce Awards, is just one way to be part of that celebration. We congratulate every winner tonight and every organisation that made it through the final shortlist.

“Winning awards is not a vainglorious pursuit. Taking part in the competition encourages an organisation to look closely at what they do best. Making it through to the final is cause for celebration in itself and whether you get that far or walk off with the ultimate crown, you should shout about that success and proclaim to the world that yours is one of the best businesses out there.”

You can see the full list of winners and finalists through this link.