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East Midlands Chamber News

JPT Solutions provides free support to customers working from home

Midlands-based IT support service specialist, JPT Solutions, has assured existing clients they will not be charged for any additional support enabling workforces to work remotely from home during the COVID-19 crisis.

Rob Franklin, the company’s Managing Director, released a statement to customers earlier in the week that said: “The region has seen an enormous increase in the number of people wanting employees to work from home. Unfortunately, many IT companies are seeing this as a time to charge significant sums as this largely sits outside of standard contracts.

“Conversely, JPT has taken the decision not to charge existing clients for the configuration of equipment to enable remote access. Nor will we be charging for any assistance in configuring employees’ home computers for connection into their network.

“We recongnise that businesses are facing unprecedented challenges at the moment. That’s why it’s so important we do everything we can to show our support, and not make this burden any greater than it needs to be.”

Following the most recent government guidelines, JPT has also stated it will cease all non-essential site visits for the foreseeable future. Rob continues: “Right now, we are navigating a situation the likes of which have not been seen before. COVID-19 has undoubtedly been divisive in the way it has forced businesses to react. Still, we, as a responsible company, feel it pertinent that we prioritise the welfare of all our staff and customers.

“That being said, we still want to assure everybody that we will continue to work seamlessly throughout this period — and to know our team is on-hand to provide businesses with the help and support they need to keep operations moving smoothly as possible.”