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East Midlands Chamber


Employment Support Specialist

Ongoing (we close ongoing adverts once sufficient applications are received)

£26,000 to £28,000 per annum

Fixed term until 31 March 2025, full time (35 hours per week)

Mansfield or Nottingham. Additional travel required between delivery locations across Nottinghamshire and the High Peak

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scroll down to read full details and instructions on how to apply


Why the post exists

Are you passionate about making a difference and helping others? Do you have excellent attention to detail and a drive to deliver a high-quality service? Can you interact well with people by phone or in person? Would you like to work in an environment that puts the customer (our participants) at the heart of everything we do? If so, you may be our next team member.

In this role within the Employment Services department, you will play a key part in supporting our programme participants. Our programmes aim to help people who have multiple and complex barriers to sustaining paid employment.

You will be a confident, technology savvy and self-motivated individual with a background in delivering great customer service – by phone or in-person – who wants to support people to achieve their potential.


Key areas of responsibility

  • Manage a caseload of in-work participants using the Individual Placement and Support approach.
  • Carry out initial engagement activity and conduct in-work support calls and visits.
  • Understand the key skills, aspirations and goals of participants and provide ongoing signposting for support and development.
  • Provide person-centred advice and guidance to participants.
  • Build positive relationships with local employers to enable participants to sustain employment, including accessing the wider Chamber business support offer and workplace support initiatives such as Access to Work, and training and development opportunities.
  • Work collaboratively with Primary Care and NHS teams, job centres, VCS organisations and training partners to maintain positive and integrated relationships, fostering a holistic approach to recovery through employment.
  • Provide ongoing up-to-date and accurate management information to enable the department to successfully forecast performance.
  • Manage own workload effectively including good time management, adherence to deadlines and compliance protocols.
  • Provide office cover as and when needed.
  • Able and willing to travel across Nottinghamshire and occasionally the High Peak to ensure our services are accessible to all.

For more information please click here to view the job description and person specification.


Ideally applicants will possess

  • A can-do, upbeat and energetic attitude.
  • Self-motivation and looking for a unique challenge. 
  • Is confident speaking to people by phone, video call and in person. 
  • Has good local knowledge of support services and employment opportunities.  
  • Able to show compassion and build rapport with participants and employers.
  • Has experience in working towards challenging targets.  
  • Thrives on challenging targets.
  • Passionate about helping people to achieve their potential.
  • Be dependable, reliable, trustworthy and capable of exercising diplomacy.
  • Experience of working within a welfare-to-work or IPS programme, or similar relevant role.


What you can expect in return


25 days holiday plus bank holidays each year (pro rata for part time)


8% non-contributory pension scheme


Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more


Your Birthday off plus an extra day of leave after 5 and 10 years' service


Life assurance (death in service support scheme) for your beneficiaries


Dress for the day policy and agile working practices (role dependent)


2 CSR days to take per year (volunteering activity)


Access to tax-free childcare and Bike2Work schemes


Special leave for bereavement, compassionate leave & dependent related time off


Learning and development opportunities


Flexibility to take unpaid leave, paid study leave & special leave for territorial army


Recognition and engagement schemes including our Our Stars


Tax free 45p per business mile for cars (up to 10,000 miles per year)


Employee social events

Company Overview

About us

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to with the subject line as the vacancy reference, EMC12.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview onsite at our Nottingham office. If your interview goes well, you may invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.