East Midlands Chamber

REF NO. EMC14

Events and Engagement Officer

Ongoing (we close ongoing adverts once sufficient applications are received)

£24,000 to £27,000 per annum

Permanent, full time (35 hours per week)

Chesterfield, Derby or Nottingham with agile working. Additional travel required

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scroll down to read full details and instructions on how to apply

Overview

Why the post exists

Are you an enthusiastic and organised individual? Do you have background in organising workshops and events? Can you communicate effectively and vary your approach to suit the audience? Can you adhere to guidelines, deadlines, operate professionally and have a high level of attention to detail? If so, you could be our next Events & Engagement Officer.

As part of our funded events team, you will promote and administer a range of events, including in-person workshops and online webinars across Derbyshire, Nottinghamshire and Leicestershire. This role will plan, complete administration for, generate bookings for, deliver, host and evaluate business events to achieve delegate satisfaction and event outcomes.

You will be a strong communicator with excellent organisation and IT skills with previous experience of delivering events for businesses. Recording information accurately in a timely manner via the Chamber’s customer relationship management system is essential.

Overview

Key areas of responsibility

  • Proactively promote services by contacting potential beneficiaries and recording activity and opportunities via the programme CRM system.
  • Account manage business delegates ensuring timely and accurate information is collected and recorded.
  • In consultation with Chamber colleagues, local authorities and businesses, identify suitable topics that satisfy business needs and attract an audience.
  • Liaise with venues, exhibitors, colleagues, and third parties to deliver a quality experience.
  • Set up and host events ensuring that the agenda runs smoothly, delegates are satisfied and the wider project is positively promoted.
  • Deliver high quality events that meet business needs within the geography.
  • Initiate bookings and referrals with potential programme customers over the phone.
  • Help secure the service’s future by maximising quality outputs at every stage.
  • Attend business support networking meetings to actively showcase the events programme to businesses.
  • Organise and develop own resources and effective time management that benefits the delivery of the service.
  • Regularly monitor event evaluation feedback and take action as necessary to ensure consistently high customer satisfaction rates.
  • Provide referrals to advisers and other business support providers where appropriate.
  • Use social media channels including LinkedIn and Facebook to actively promote events and encourage bookings and during events to showcase delivery.
  • Occasional out of hours work will be required (i.e. evenings and early mornings).

For more information please click here to view the job description and person specification.

Overview

Ideally applicants will possess

  • Relevant and demonstrable experience of organising and delivering business events.
  • An understanding of SME business needs.
  • Telesales experience with a confident telephone manner.
  • Previous experience of supporting publicly funded events.
  • Social media marketing experience for business use.
  • Experience of creating strong and engaging content.
  • Qualities such as being driven, highly motivated and dependable.
  • Strong communication skills and a good use of English, in writing and verbally.
  • Excellent administration skills.

Benefits

What you can expect in return

#1

25 days holiday plus bank holidays each year (pro rata for part time)

#2

8% non-contributory pension scheme

#3

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

#4

Your Birthday off plus an extra day of leave after 5 and 10 years' service

#5

Life assurance (death in service support scheme) for your beneficiaries

#6

Dress for the day policy and agile working practices (role dependent)

#7

2 CSR days to take per year (volunteering activity)

#8

Access to tax-free childcare and Bike2Work schemes

#9

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for territorial army

#12

Recognition and engagement schemes including our Our Stars

#13

Tax free 45p per business mile for cars (up to 10,000 miles per year)

#14

Employee social events

Company Overview

About us

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to recruitment@emc-dnl.co.uk with the subject line as the vacancy reference, EMC14.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview onsite at one of the Chamber’s offices or virtually via Microsoft Teams (role dependant). If your interview goes well, you may invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.