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East Midlands Chamber


Individual Placement & Support (IPS) Quality Improvement Manager

Ongoing (we close ongoing adverts once sufficient applications are received)

£37,000 to £39,000 per annum

Fixed term until 31 March 2025, full-time (35 hours per week)

Nottingham with limited agile working. Additional travel required between delivery locations

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scroll down to read full details and instructions on how to apply


Why the post exists

Are you passionate about making a difference and helping others? Do you have strong attention to detail and a drive to deliver a high-quality service? Would you like to work in an environment that puts the customer (our participants) at the heart of everything we do? 

As the IPS Quality Improvement Manager within the Employment Services department you will take a leading role in ensuring compliance and continual improvement is achieved for our employment support programmes, in line with the IPS fidelity scale, that aim to help people with a health condition or disability, the long-term unemployed and other specified disadvantaged groups (Early Access Groups) find, enter and sustain paid employment.

You will be a learning and development-focused, confident, technology savvy and self-motivated manager with a background in quality improvement in order to achieve great customer service.


Key areas of responsibility

  • Lead the Employment Services department’s adherence of the fidelity scale principles to achieve the IPS Grow quality mark.
  • Identify then deliver the relevant learning and development including ongoing mentoring, on the job activity and formal training.
  • Prepare the department to achieve then maintain the IPS Grow quality mark.
  • Work alongside Service Managers to deliver an excellent customer experience which is reflective of individual needs and preferences.
  • Take responsibility for ensuring the achievement of the Minimum Service Level Standards.
  • Maintain the Quality Improvement Plan (QIP) and Self-Assessment Report (SAR).
  • Support the operational leads in delivering the contracted performance profile, quality targets, and guidelines in accordance with the programme.
  • Able and willing to travel across Nottinghamshire, and occasionally Derbyshire.

For more information please click here to view the job description and person specification.


Ideally applicants will possess

  • Knowledge and understanding of the IPS Grow model and fidelity scale.
  • Experience with successfully training and developing people.
  • An Quality Assurance (IQA) qualification.
  • A can-do, upbeat and energetic attitude.
  • Be self-motivated and looking for a unique challenge.  
  • Is confident speaking to people by phone, video call and in person. 
  • Able to show compassion and build rapport with people.
  • Thrives in a fast-paced environment working toward challenging targets.
  • Excellent organisational skills.
  • Experience operating as a line manager and/or project manager.
  • Passionate about helping people to achieve their potential.
  • Be dependable, reliable, trustworthy and capable of exercising diplomacy.
  • Experience of working within a welfare-to-work or IPS programme leading quality and improvement, or a similar relevant role.


What you can expect in return


25 days holiday plus bank holidays each year (pro rata for part time)


8% non-contributory pension scheme


Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more


Your Birthday off plus an extra day of leave after 5 and 10 years' service


Life assurance (death in service support scheme) for your beneficiaries


Dress for the day policy and agile working practices (role dependent)


2 CSR days to take per year (volunteering activity)


Access to tax-free childcare and Bike2Work schemes


Special leave for bereavement, compassionate leave & dependent related time off


Learning and development opportunities


Flexibility to take unpaid leave, paid study leave & special leave for territorial army


Recognition and engagement schemes including our Our Stars


Tax free 45p per business mile for cars (up to 10,000 miles per year)


Employee social events

Company Overview

About us

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to with the subject line as the vacancy reference, EMC4.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview onsite at our Nottingham office. If your interview goes well, you may be invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified individuals are encouraged to apply for vacancies, and they will be considered solely based on merit regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants during recruitment exercises. Applicants are required to disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Any reasonable adjustments needed to support applicants should be submitted to