Become a member

East Midlands Chamber

REF NO. EMC23B

Membership Account Manager

Ongoing (we close ongoing adverts once sufficient applications are received)

£12.36 per hour

Permanent, part-time (between 15 to 21 hours over 3 or 4 days per week)

Derby, Leicester, Nottingham or Chesterfield with agile working. Additional travel may be required

recruitment@emc-dnl.co.uk

03333200333

Find out how to apply

scroll down to read full details and instructions on how to apply

Overview

Why the post exists

Do you enjoy fostering meaningful relationships with businesses? Are you a champion for customer service excellence? Can you deep dive into Chamber services to boost member engagement? If so, you could be our next Membership Account Manager.

You’ll play a pivotal role in building and maintaining strong relationships with businesses (our members), ensuring their needs are met, and maximizing the value of their membership through raising awareness about our services.

This newly created role will contribute to the continuous improvement in the customer journey, and drive member satisfaction and retention. You must be dynamic, passionate and comfortable interacting with businesses by phone, video call, in writing and occasionally in-person.

Overview

Key areas of responsibility

  • Implement a structured approach to managing diverse member accounts across various industries and business sizes.
  • Develop and maintain positive relationships with members to ensure their satisfaction and loyalty.
  • Interact effectively with members through multiple channels including phone, video calls, social media, email, and in-person meetings.
  • Engage confidently in both one-to-one and one-to-many communication scenarios.
  • Educate members about Chamber products and services to help members extract full value from their membership fees.
  • Adhere to structured processes to ensure efficient and effective member management.
  • Encourage active participation in Chamber activities and utilisation of services.
  • Identify opportunities to increase member involvement and satisfaction.
  • Contribute to the ongoing enhancement of the department.
  • Stay informed about Chamber offerings to provide up-to-date valuable information to members.
  • Utilise the CRM system consistently to track member interactions and maintain accurate records.
  • Collaborate across functions to aid the member experience.

Overview

Ideally applicants will possess

  • Relevant and demonstrable experience in sales, customer service and account management by phone, online and face-to-face, in a B2B environment.
  • Experience of working with a diverse range of businesses at all levels.
  • Good organisational and administration skills.
  • Strong, professional communication skills at all levels (written and verbal).
  • Proficiency in CRM software.

For more information please click here to view the job description and person specification.

Benefits

What you can expect in return

#1

25 days holiday plus bank holidays each year (pro rata for part time)

#2

8% employer contribution to pension scheme (non-contributory for employee)

#3

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

#4

Your Birthday off plus an extra day of leave after 5 and 10 years' service

#5

Life assurance (death in service support scheme) for your beneficiaries

#6

Dress for the day policy and agile working practices (role dependent)

#7

Two CSR days to take per year (volunteering activity)

#8

Access to tax-free childcare and Bike2Work schemes

#9

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for territorial army

#12

Recognition and engagement schemes including our Our Stars

#13

Tax free 45p per business mile for cars (up to 10,000 miles per year)

#14

Employee social events

Company Overview

About us

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.

Our accreditations and awards

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Apply for this role

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to recruitment@emc-dnl.co.uk with the subject line as the vacancy reference, EMC23B. Please state in the covering letter your preferred working pattern and number of hours per week.

Working patterns must:

  • Be the same working times each day to create consistency for members
  • Operate within 8.30am and 5.30pm, Monday to Friday (including an unpaid break each day) to ensure that peak contact hours are maximised
  • Feature 3 or 4 days per week to create coverage for the team

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview either virtually via Microsoft Teams or onsite at one of our offices (role dependent). If your interview goes well, you may invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.