Employment Services Recruitment Specialist

Are you looking for a rewarding role that makes a difference and helps others? Would you like to work in an environment that puts the customer at the heart of everything we do? 

As a Recruitment Specialist within the Employment Services department you will help play a key role in equipping people who have a health condition or disability, the unemployed and other disadvantaged groups with the opportunities needed to find, enter and sustain meaningful work.

You will be an outgoing, sales-motivated individual who is driven to provide exceptional customer service and able to identify, build then maintain positive relationships with relevant local stakeholders – creating a stream of suitable job opportunities for programme participants.

• Operates with a customer-focused approach, ensuring high-quality delivery.
• Acts as the key contact for referral providers, ensuring queries on referrals or on any aspect of partnership working are resolved within 48 hours to adhere to Minimum Service Levels.   
• Engages with Job Centre Plus  to ensure referral numbers match profile expectations for job starts.   
• Interacts with community organisations, NHS, Universities and colleges to obtain referral numbers. 
• Promotes and creates an awareness of our products and services including work experience/trial opportunities, self-employment, vocational and accredited training as well as vacancies.   
• Books and participates in appointments with new customers, makes new customer calls 48 hours prior to start date on a weekly basis and supports advisers to diarise outstanding appointments.   
• Assists delivery staff with interventions, including in-work support and checks.   
• Tracks participant progress during and after programme end for management information purposes.   
• Records all activity with businesses on the Chamber’s Customer Relationship Management system. 
• Ensures that potential new members are referred to the Chamber’s Membership team for follow up.   
• Assists with events, exhibitions and open days as and when required. 
• Able and willing to travel across Nottinghamshire (and occasionally the High Peak) to meet stakeholders to ensure our services are accessible to all.

For more information please click here to view the job description and person specification.

• An employability, sales and/or customer focused background.
• Can communicate effectively and build strong relationships.
• Is self-motivated and looking for a unique challenge.
• Can work independently.
• Thrives on challenging targets.  
• Passionate about helping people to achieve their potential.
• Is solution-focused and creative.

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

All suitably qualified individuals are encouraged to apply for vacancies, and they will be considered solely based on merit regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants during recruitment exercises. Applicants are required to disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Any reasonable adjustments needed to support applicants should be submitted to recruitment@emc-dnl.co.uk