Customer Service Excellence

Customer experience training is crucial for any organisation that works with customers or clients.

New communications methods and opportunities for immediate responses mean that setting and managing customer expectations is ever more vital. Each and every interaction between employee and customer provides an opportunity for either a positive or negative impression.

Employees with effective customer service skills will feel a greater sense of satisfaction and commitment to their job and in turn will provide positive experiences to customers. These skills make a positive impression in the minds of current and future customers retaining and building the organisation’s customer base.

Strategic Partners

The Chamber is proud to work in partnership with carefully-selected and universally-recognised regional brands – many of which have a national and international presence - and the largest employers across the counties of Derbyshire, Nottinghamshire and Leicestershire.

Patrons

If you want to expand your reach in the East Midlands, becoming a Chamber Patron is a shrewd move. It enables you to mix with the region's leading businesses at exclusive events, gain insight into what's going to happen and helps raise your profile on multiple levels.