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Assertiveness and Personal Effectiveness

Leadership & Management

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Description
This course will equip participants with the skills and knowledge they need to become more confident in their exchanges at work and in the wider aspects of their life. The course will consider aspects such as personal brand, self esteem, values, responses to potential or actual conflict and situational self confidence.
Overview
By the end of the course, delegates will be able to:
• Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
• Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
• Understand how to improve both self-esteem and confidence through positive thinking and actions.
• Recognise non-verbal behaviours and the signals they portray.
• Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
• Give a clear description of what assertiveness is and why it is important for effective working relationships.
• Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
• Appreciate that avoiding situations will often lead to conflict in the long run.
Outcome
By the end of the course, delegates will be able to:
• Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
• Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
• Understand how to improve both self-esteem and confidence through positive thinking and actions.
• Recognise non-verbal behaviours and the signals they portray.
• Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
• Give a clear description of what assertiveness is and why it is important for effective working relationships.
• Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
• Appreciate that avoiding situations will often lead to conflict in the long run.
Additional Information

Eligibility:
This workshop is open to established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.
 

The project is funded by the UK Government through the UK Shared Prosperity Fund.
 

By booking onto this event you are confirming your agreement of both the Data Protection and UK Subsidy Control Statements below.

This event is available for: Eligible SMEs

22nd July 2025

9:30am - 4:00pm

In-Person

Horsley Lodge, Ilkeston, DE21 5BL

This event is now fully booked. Please contact the event lead using the details below if you have any questions.

Members must to purchase member only tickets

Sorry this event is for Generation Next Members Only.

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Emily Gascoyne on 07741 904395 or email emily.gascoyne@emc-dnl.co.uk

Presenters & Panelists

Challenge Consulting
Learn more

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