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Business Growth

Engaging Employees to give a great Customer Experience

Sales, Sales & Marketing

26/03/2024 9:30 am

26/03/2024 4:00 pm

Horsley Lodge, Ilkeston, DE21 5BL

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In-Person

For further information on this event, please contact: Emily Gascoyne on 07741 904395 or email emily.gascoyne@emc-dnl.co.uk

Description

If your employees are fully engaged you will retain more of that customer value.

Your business will probably spend a lot of money on acquiring new customers, in fact as a rule of thumb apparently it costs up to 6 times more to win a new customer than to get more business from an existing one, and a retained customer has more value over time.

If your employees are fully engaged you will retain more of that customer value, so it stands to reason that your leaders are successfully engaging employees but the statistics at the moment show lower engagement and higher staff turnover, which will affect your customer’s experience.

Overview

Who Should Attend
Leaders, managers, and owners who lead customer-facing employees.

What’s Covered
• Why employee engagement matters to customers
• Setting your customer experience vision and values
• Communicating the customer vision and values – keeping it fresh
• Motivation and momentum
• Regular engagement goals
• Measuring progress for the internal and external customers

What outcomes can you expect from joining us

What Outcomes Will Be Achieved
Delegates will be able to:
• Understand why employee engagement matters and how to drive it
• Set the right customer experience vision and values for your business/ brand
• Communicate your vision to the customer facing teams
• Engage and motivate employees to embed your customer vision
• Set appropriate goals which align around your customer experience vision
• Measure and communicate progress

Additional Information

The Accelerator project delivers online webinars and full-day workshops. The webinars are designed as one-hour taster sessions and the workshops as full-day training sessions which are designed to provide delegates with an actionable plan and strategy.
 
This project is funded by the UK Government through the UK Shared Prosperity Fund (UKSPF) and is delivered by East Midlands Chamber. To be eligible to attend this event you must be a business based in one of the following districts: Amber Valley; Ashfield; Bassetlaw; Broxtowe; Chesterfield; Derby; Derbyshire Dales; Erewash; Gedling; High Peak; Leicester City; Mansfield; Newark & Sherwood; North East Derbyshire; Nottingham; Rushcliffe; or South Derbyshire.
 

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