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Description

Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.

Overview

Course programme in detail

By the end of the course, delegates will:
• Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
• Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
• Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
• Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships

Outcome

Additional Information

This workshop is open to established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.

Receipt of this support is subject to the Subsidy Control Act (2022). To qualify an enterprise cannot have received more than £315,000 Minimal Financial Assistance (MFA) and or De Minimis within any three-year period.

The project is funded by the UK Government through the UK Shared Prosperity Fund.

This event is available for: Eligible SMEs

7th May 2026

9:30am - 4:30pm

In-Person

East Midlands Chamber - Nottingham, Nottingham, NG2 1EP

This is a funded event and will be subject to eligibility questions during the checkout process to ensure you match the required criteria.

Members must Sign in / Register to purchase member only tickets

In stock

*All our business prices are excluding VAT at 20%.

For further information on this event, please contact Ryan Cragside on 07741 332793 or email Ryan.Cragside@emc-dnl.co.uk

Presenters & Panelists

Challenge Consulting

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Handling difficult situations and people

Description

Overview

Outcome

Additional Information

Presenters & Panelists

Challenge Consulting

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