Handling Difficult Situations and People

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Description

Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.

Overview

Course programme in detail

By the end of the course, delegates will:
• Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
• Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
• Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
• Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships

Outcome

Additional Information

This workshop is open to established enterprises located in Derby, Derbyshire, Nottingham and Nottinghamshire.

Receipt of this support is subject to the Subsidy Control Act (2022). To qualify an enterprise cannot have received more than £315,000 Minimal Financial Assistance (MFA) and or De Minimis within any three-year period.

The project is funded by the UK Government through the UK Shared Prosperity Fund.

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Presenters & Panelists

Challenge Consulting

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Handling Difficult Situations and People

Description

Overview

Outcome

Additional Information

Presenters & Panelists

Challenge Consulting

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