Online
Please note this workshop is being delivered online in two parts. Part one takes place on 29 May and part two on 31 May. When you book a place, you will be booked onto both days.
Great customer care is likely to lead to additional sales opportunities, as long as your customer care people know how to spot and develop those opportunities and you have the right product/ service offer.
Negotiation with your customer presents the dual challenge of achieving the results you want, and at the same time maintaining and building upon your relationships with your customer.
This action planning workshop aims to show delegates how to work well with customers to maximise results and relationships whilst developing a culture of involvement, and co-operation when negotiating.
Who should attend?
Anyone involved in developing and delivering your product/ service offer and negotiating with customers. Anyone who would like to negotiate more effectively to maximise results and maintain the customer relationship.
What’s covered:
• The differentiated service offer: what sets you apart?
• Asking good questions: know your client.
• Helping the client understand their problem and your solution.
• Understanding client buying motivators
• Good negotiating behaviours
• 5 Key persuasion methods
• Adapting to your customer’s style of negotiation
• The negotiation cycle
• Do’s and don’ts with customer negotiation
What outcomes will be achieved?
• Be able to communicate your differentiated offer
• Have the questions to understand the client’s problem
• Know how to link client buying motivators to your offer
• Be able to use positive negotiation behaviours
• Understand the 5 key persuasion methods
• Understand the stages of the negotiation cycle
book your place
Click the button below to book your place. You will be taken to an external site.
Click here to bookUPCOMING EVENTS
