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Handling difficult situations and people

Leadership & Management, Personal Development

11/12/2024 9:30 am

11/12/2024 4:30 pm

East Midlands Chamber, Chesterfield, S41 8ND

Chamber Members: £285

Non-members: £370

*All our business prices are excluding VAT at 20%

Book a place


For further information on this event, please contact: Business Training Team on 03333200333 or email


Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this.


Course programme in detail

By the end of the course, delegates will:
• Understand the range of “difficult” behaviours displayed by others and recognise their own triggers and reactions to each.
• Have learned techniques to rationalise behaviours in themselves and others and to clarify end goals.
• Be able to plan their approach and employ techniques to allow consideration on both sides without losing ground.
• Understand how difficult situations escalate into conflict and how this can be managed to maintain positive relationships.

This course is being delivered in collaboration with our training partner, Challenge Consulting and will be held at their purpose built training and conference centre in Nottinghamshire and is limited to a maximum of 12 delegates.

What outcomes can you expect from joining us

The course will enable participants to explore their own behaviour and to rationalise the behaviour in others. Often individuals are not in themselves “difficult”, it is the situation that presents itself that leads to this. The course will provide practical ways to maintain positive relationships and to avoid hostile situations which could escalate.

The course is for any manager or individual who comes into conflict situations with others, or is required to diffuse difficult situations.

Challenge Consulting

The course will be delivered by a highly qualified and experienced trainer from our training partner, Challenge Training & Consultancy Limited. All trainers have a vast array of experienced, gained in a variety of businesses and are able therefore to bring context and fresh input to each course.

Additional Information

Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.
10% discount for 3 delegates or more
To qualify for the 10% discount please make your booking(s) for three or more delegates on any one or two day open training course at the same time.

book your place

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Booking Form

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Please complete with delegate details, we can only accept one delegate booking per form. If you wish to book multiple delegates, please email or complete a form for each delegate.