Assertiveness and personal effectiveness

Course programme in detail

By the end of the course, delegates will be able to:
- Understand the importance of effective communication within the workplace and recognise the triggers for certain behaviours in themselves and others.
- Identify the skills and behaviours displayed by effective communicators and the range of behaviours from submissive through to aggressive.
- Understand how to improve both self-esteem and confidence through positive thinking and actions.
- Recognise non-verbal behaviours and the signals they portray.
- Encourage self analysis and drivers behind certain behaviours and the basics of transactional analysis to change automatic responses.
- Give a clear description of what assertiveness is and why it is important for effective working relationships.
- Identify which situations they find hardest to deal with in an assertive manner at work and techniques for dealing with them.
- Appreciate that avoiding situations will often lead to conflict in the long run.