Managing poor performance

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Description

Dealing with poor performance is an emotive issue. It is perhaps not surprising, therefore, that many organisations fail to address it.

Overview

Course programme in detail

By the end of the course, delegates will:
- Understand the concept of “satisfactory behaviour and performance” so they can communicate expectations to their teams and to individuals.
- Develop the knowledge and skills to evaluate employee performance and behaviour in a fair and consistent way
- Understand the process of corrective interventions, from counselling through to formal disciplinary hearing
- Know what information to record throughout the process of managing unsatisfactory performance or conduct
- Be able to carry out confidently the key stages in effective management of performance; recognition and reward, and corrective actions – including disciplinary hearings.

Outcome

The course aims to provide delegates with an understanding of the legal and procedural aspects of performance management, and give them the confidence and knowledge to use the full range of corrective actions available to them in managing the performance and conduct of team members.

The course is suitable for managers and team leaders who have had little or no formal training in employment law or performance management. It is also a helpful refresher for more experienced managers to bring them up to date on legislation and procedural changes, and to check their methods against best practice.

Additional Information

This course is delivered from the Chambers modern training facilities and is limited to a maximum of 12 delegates to allow for learning.

Lunch and refreshments are provided as part of this course. Please note, there is no requirement for delegates to bring any stationery or IT equipment unless otherwise stated in the joining instructions.

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