Become a member

East Midlands Chamber

REF NO. 10EMC

Key Account Executive

The closing date for applications is 10am on 29 May 2025

£45,000 per annum

Permanent, full-time (35 hours per week)

Chesterfield, Derby, Leicester or Nottingham with agile working. Additional travel required

recruitment@emc-dnl.co.uk

03333200333

Find out how to apply

scroll down to read full details and instructions on how to apply

Overview

Why the post exists

Are you an experienced relationship manager? Can you develop and grow memberships? Will you strive to be a high achiever in all business activities? If so, you could be our next team member.

As a Key Account Executive, you will ensure Chamber members receive exceptional value from their membership. You will manage a portfolio of key accounts by strategically aligning their goals and ours to achieve an exceptional customer experience.

Building, maintaining and strengthening business relationships with the portfolio of key accounts while ensuring high levels of engagement, satisfaction, and retention is an essential part of the role.

Overview

Key areas of responsibility

  • Build, maintain and strengthen relationships with key accounts – ensuring high levels of engagement, satisfaction and retention.
  • Work closely with senior stakeholders within key accounts to align Chamber products services with their business goals and maximise mutual long term value.
  • Implement strategic plans to achieve account growth.
  • Collaborate with the membership and marketing teams to ensure seamless account delivery and enhanced member experience.
  • Monitor key account performance, track engagement levels and provide insights to inform strategic decision-making.

For more information please click here to view the job description and person specification.

Overview

Applicants will possess

  • Proven experience in a membership, customer success, business development, or relationship management role.
  • Strong desire for innovation and able to envision and gain agreement on workable value-adding business solutions.
  • Experience of working with a diverse range of businesses at all levels.
  • Strong, professional communication skills at all levels (written and verbal).
  • Proficiency with CRM software.

Benefits

What you can expect in return

#1

25 days holiday plus bank holidays each year (pro rata for part time)

#2

8% employer contribution to pension scheme (non-contributory for employee)

#3

Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more

#4

Your Birthday off plus an extra day of leave after 5 and 10 years' service

#5

Life assurance (death in service support scheme) for your beneficiaries

#6

Dress for the day policy and agile working practices (role dependent)

#7

Two CSR days to take per year (volunteering activity)

#8

Access to tax-free childcare and Bike2Work schemes

#9

Special leave for bereavement, compassionate leave & dependent related time off

#10

Learning and development opportunities

#11

Flexibility to take unpaid leave, paid study leave & special leave for territorial army

#12

Recognition and engagement schemes including our Our Stars

#13

Tax free 45p per business mile for cars (up to 10,000 miles per year)

#14

Employee social events

Company Overview

About us

East Midlands Chamber (Derbyshire, Leicestershire, Nottinghamshire) is a well-respected and award winning membership, representation and business support organisation that aims to enhance businesses and communities in the three cities and three counties. With more than 4,100 members and working with 12,000 businesses each year, we have established a reputation as the voice of the region’s business community.

Our accreditations and awards

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Apply for this role

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to recruitment@emc-dnl.co.uk with the subject line as the vacancy reference, 10EMC.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to an in-person interview at the Chamber’s Nottingham office on 5 June 2025. If your interview goes well, you may invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform recruitment@emc-dnl.co.uk of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants. For information about how we process your data click here.