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East Midlands Chamber


Work & Health Programme Service Manager

Ongoing (we close ongoing adverts once sufficient applications are received)

£37,000 to £39,000 per annum

Fixed term until 31 March 2025, full time (35 hours per week)

Nottingham. Regular travel required between delivery locations across Nottinghamshire and the High Peak

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scroll down to read full details and instructions on how to apply


Why the post exists

Do you have an in-depth understanding of Welfare to Work programmes, the Individual Placement and Support (IPS) ‘place and train’ model, the health and wellbeing landscape and supporting people with significant barriers back into meaningful employment?

As the Service Manager within the Employment Services department, you will make a real difference to the community through overseeing Work & Health Programmes in Nottingham, Mansfield, Ashfield and the High Peak.

Our programmes aim to support people with significant barriers to work into sustainable paid employment. You will be an experienced programme and team manager responsible for the day-to-day delivery and overall performance of the service while putting participant needs at the heart of what we do.


Key areas of responsibility

  • Combine vision, direction, strong relationship building and people management skills to ensure programme success.
  • Accountable for programme performance across multiple sites.
  • In-house development and promotion of Individual Placement and Support (IPS), the fidelity scale and place & train model of service delivery.
  • Oversee effective operational delivery.
  • Directly line manage Senior Employment Specialists through providing consistent messaging, regular supervision, advice relating to service delivery and compliance, and operating as a support mechanism for complex staffing or caseload issues.
  • Build and maintain partnerships with the prime contractor, support partners, employment providers and referral sources as well as maintaining partnerships with key stakeholders and commissioners.
  • Able and willing to travel across Nottinghamshire and the High Peak to meet participants and employers, and deliver training to ensure our services are accessible to all.

For more information please click here to view the job description and person specification.


Ideally applicants will possess

  • The ability to communicate effectively (in writing and verbally) and build strong relationships.
  • Be self-motivated and looking for a unique challenge.
  • Can work independently.
  • Thrives on challenging targets.
  • Experience as a great people manager.
  • Passionate about helping people to achieve their potential.
  • Is solution-focused and creative.
  • A can-do, upbeat and energetic attitude.
  • Operates with resilience, adaptability and empathy.
  • Excellent local knowledge of support services and employment opportunities.
  • Be dependable, reliable, trustworthy and capable of exercising diplomacy.
  • Experience of managing a welfare to work or IPS programmes or similar relevant roles.


What you can expect in return


25 days holiday plus bank holidays each year (pro rata for part time)


8% non-contributory pension scheme


Wellbeing support including access to Westfield Health plan, Mental Health First Aiders, self help toolkits, discounts and more


Your Birthday off plus an extra day of leave after 5 and 10 years' service


Life assurance (death in service support scheme) for your beneficiaries


Dress for the day policy and agile working practices (role dependent)


2 CSR days to take per year (volunteering activity)


Access to tax-free childcare and Bike2Work schemes


Special leave for bereavement, compassionate leave & dependent related time off


Learning and development opportunities


Flexibility to take unpaid leave, paid study leave & special leave for territorial army


Recognition and engagement schemes including our Our Stars


Tax free 45p per business mile for cars (up to 10,000 miles per year)


Employee social events

Company Overview

About us

East Midlands Chamber is a well-respected and award winning organisation that aims to enhance businesses and communities in Derbyshire, Leicestershire and Nottinghamshire. With more than 4,000 members, we have established a reputation as the voice of the region's economy.

How to apply

Found a great role? It’s easy to work for us. Simply follow the three steps below. If you have any questions, please get in touch.

Complete our equality, diversity and inclusivity (EDI) monitoring form here. You can learn about why we collect this information and how it is utilised in the form introduction.

Send your CV and a covering letter detailing why you believe that you will add value to the role and the Chamber to with the subject line as the vacancy reference, EMC10.

Alternatively, post your application to: FAO HR department, East Midlands Chamber, Commerce House, Millennium Way, Dunston Road, Chesterfield, S41 8ND

Applications that do not include both a CV and covering letter will not be considered.

If you’re successful at this stage, you will be invited for an interview. If you’re unsuccessful, the Chamber’s HR team will let you know by email.

First, you’ll be invited to interview onsite at our Nottingham office. If your interview goes well, you may be invited to attend a second interview or offered the role. Some interviews might require you to compile some research or to prepare a presentation. At the end of the interview, the interviewer will confirm the timeline for next steps.

Interviews usually last around an hour with a mix of competency based interview questions, and in some cases, we might ask you to carry out some practical exercises.

Decisions will be made at each stage of the process, as we score applicants against the role criteria. If you’re successful, we will contact you to make an offer. This will be followed up in writing and a contract will be sent to you once a start date is confirmed. You will receive information on your induction and what you will do on your first day. If you have any questions, please just get in touch.

If you’re unsuccessful, we will either write to you or contact you by telephone, and if you’ve attended an interview we’re more than happy to provide feedback. You’re welcome to apply again for another role in the future.

Chamber Statement

East Midlands Chamber (Derbyshire, Nottinghamshire, Leicestershire) is an equal opportunities employer and Disability Confident Leader.

All suitably qualified people are encouraged to apply for vacancies regardless of age, disability, gender reassignment, marital status, pregnancy or maternity, race, religion or belief, sex and sexual orientation. Applicants require current eligibility to live and work in the UK, they must also disclose any unspent convictions or cautions and company director disqualifications in their covering letter. Please inform of any reasonable adjustments needed during the recruitment process. The business is dedicated to retaining talent and therefore it may decide to prioritise and support internal applicants.